We are pleased to inform you that Constance Hotels and Resorts has won the Top Small Luxury Hotel Brand category in the Top Luxury Hotel and Brand Report announced by ReviewPro, the leading provider of online reputation and social media analytics for the hospitality industry.
ReviewPro has released its first annual Top Luxury Hotel & Brand Report, a study on the luxury hotels and brands with the best online reputation according to ReviewPro’s online reputation score: the Global Review Index (GRI).
The research is based on the analysis of 839,593 online guest reviews published during 2013 for the hotels that industry tracker STR Global classified as ‘luxury’. A total of 1,692 properties and 84 brands in all five continents were analyzed. The number of guest reviews of luxury brands increased 35% over 2012.
Constance Hotels and Resorts, with seven properties in Mauritius, Seychelles, Maldives and Madagascar took the top spot. Constance’s 93.7% GRI ranked above Capella Hotels, a close second with a 93.6% score, and Montage and Firmdale Hotels tied at 93%.
2013 Top 5 small luxury hotel brands*
1. Constance Hotels – 93.7%
2. Capella Hotels – 93.6%
3. Montage Hotels – 93.0%
Firmdale Hotels – 93.0%
4. Andaz Hotels – 92.8%
5. Raffles Hotels – 92.6%
ReviewPro’s report also shows that TripAdvisor was the #1 review source for luxury hotels in 2013. In January 2014, Constance Moofuhi Maldives was actually awarded the readers’ choice awards by Trip Advisor. More recently, Constance Le Prince Maurice was awarded the Hospitality award from Connoisseur Circle during the ITB fair in Berlin.
In line with its new brand vision launch in 2013 , Constance Hotels and Resorts continues to build up a Mauritian Success Story and affirm its position to be the reference of 5 star hotels within the Indian Ocean, always Inspired by Passion.